Payment Methods

At Polohel, we aim to make your shopping experience as seamless as the fit of our polo shirts. We offer a variety of secure and convenient payment options to ensure your transaction is handled with the highest level of security.

Accepted Payment Methods

We currently accept the following forms of payment for all orders:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
  • Digital Wallets: Apple Pay, Google Pay, Meta Pay, Shop Pay (Secure accelerated checkout by Shopify)
  • PayPal: Complete your purchase using your PayPal balance or linked bank account/credit card.

Payment Security

Your security is our top priority.

  • PCI Compliance: Our store is built on the Shopify platform, which is Level 1 PCI DSS compliant. This means we meet the highest industry standards for protecting your credit card information.
  • SSL Encryption: We use Secure Sockets Layer (SSL) technology to encrypt all personal and financial data transmitted during the checkout process. You will notice the "lock" icon in your browser's address bar, signifying a secure connection.

Billing and Charges

  • Authorization: When you place an order, your card will be authorized for the total amount.
  • Currency: All transactions are processed in U.S. Dollars (USD).
  • Sales Tax: Sales tax will be applied to orders as required by law, based on your shipping destination (including orders within the state of Florida).
  • Order Confirmation: Once your payment is successfully processed, you will receive an automated order confirmation email. If you do not receive this, please check your spam folder or contact support@polohel.com.

Fraud Prevention

To protect our customers and our business, all orders are subject to a fraud review. We reserve the right to cancel any order that appears suspicious or fraudulent. If your order is flagged, our team in Jacksonville may reach out to verify your information before processing.

Contact Our Billing Team

If you have any questions regarding a charge or our payment process, please contact us:

  • Email: support@polohel.com
  • Address: 2336 Westbrook Cir N, Jacksonville, FL 32209, USA